What materials are essential for powering an effective AI assistant? Using a Moodle training course as a case study, this presentation breaks down the “knowledge items” that drive a successful faculty-facing bot. We’ll explore the creation of both faculty- and AI-facing course resources, the development of structured troubleshooting guides, and the use of categorized content priorities to shape the bot’s system instructions. I will demonstrate how instructional design informs every step of the bot-building process—from defining the bot’s role and tone to setting guardrails that protect the user experience and ensure accurate, faculty-centered support.
